Privacy policy

Root Cause Wellness Privacy Policy

Effective Date: 28/09/2023
Last Updated: 31/07/2026

Welcome to Root Cause Wellness.

At Root Cause Wellness, we believe trust is the foundation of healing.

Whether you are purchasing a remedy, booking a consultation, reading one of our educational resources or simply browsing our website, you are placing your trust in us. We take that responsibility seriously.

We are committed to protecting your privacy, respecting your personal information and handling your data with care, integrity and confidentiality.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and the choices available to you.

We are committed to complying with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian laws relating to privacy and consumer protection.

1. Who We Are

Root Cause Wellness (“RCW”, “we”, “our” or “us”) provides educational resources, complementary health consultations, homeopathic products, tissue salts, practitioner support, wellness programs and related services.

This Privacy Policy applies to all interactions with Root Cause Wellness, including:

our website
online store
consultation bookings
health questionnaires
emails
telephone conversations
social media interactions
newsletters
downloadable resources
educational courses (current and future)
memberships (when introduced)

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

Name
Address
Email address
Phone number
Date of birth
Emergency contact details (where appropriate)

Health Information

Where you choose to engage our consultation services we may collect information including:

medical history
medications
supplements
symptoms
pathology results voluntarily supplied
lifestyle information
pregnancy information
family history
previous treatments
consultation notes

This information is collected only where reasonably necessary to provide our services.

Payment Information

Payments are processed securely through third-party payment providers.
Root Cause Wellness does not store your complete credit card or debit card details.

Website Information

When you visit our website we may automatically collect:

IP address
browser type
operating system
pages viewed
products viewed
referring websites
time spent on pages
cookies
analytics data

3. Why We Collect Your Information

We collect information so we can:

process orders
arrange shipping
respond to enquiries
provide consultations
formulate personalised recommendations
maintain consultation records
improve our website
improve customer experience
meet legal obligations
detect fraud
protect our business
communicate important service updates

Where you have provided consent, we may also send educational content, newsletters and promotional information.

You may unsubscribe at any time.

4. Health Information

Health information is considered sensitive information under Australian privacy legislation.

We only collect health information:

with your knowledge
with your consent
where reasonably necessary to provide our services
where required by law

We take reasonable steps to ensure this information remains confidential.

5. Children’s Information

Many Root Cause Wellness consultations involve children.

Health information relating to minors will only be collected from a parent or legal guardian, or another person legally authorised to make healthcare decisions for that child.

Parents and guardians are responsible for ensuring the information they provide is accurate and current.

6. How We Store Information

We take reasonable steps to protect your information from misuse, interference, unauthorised access, disclosure or loss.

Information may be stored using secure electronic systems including encrypted cloud-based software.

Access is restricted to authorised personnel who require access to perform their duties.

While no online system can guarantee absolute security, we use commercially reasonable safeguards to protect your information.

7. Third Party Service Providers

To operate our business we may share limited information with trusted service providers including:

payment processors
website hosting providers
booking software
accounting software
email marketing providers
shipping providers
IT support providers

These providers only receive the information reasonably necessary to perform their services.

Where possible, we choose providers that maintain appropriate security standards.

8. Cookies

Our website may use cookies to improve functionality and analyse website traffic.

Cookies help us understand how visitors use our website so we can continue improving your experience.

You can disable cookies through your browser settings, although some features may not function correctly.

9. Marketing Communications

If you subscribe to our newsletter or educational content, we may contact you with:

educational articles
product updates
clinic news
special offers
podcast announcements
event information

You may unsubscribe at any time using the link included in our emails.

10. Accessing or Correcting Your Information

You may request access to your personal information or request corrections where information is inaccurate.

Requests should be submitted in writing using the contact details below.

In some circumstances permitted by law, we may refuse access, in which case we will explain why.

11. Retention of Information

We retain information only for as long as reasonably necessary to:

provide services
comply with legal obligations
resolve disputes
protect our legal interests
maintain appropriate business records

When information is no longer required it will be securely destroyed or de-identified where appropriate.

12. Overseas Disclosure

Some technology providers used by Root Cause Wellness may store information on secure servers located outside Australia.

Where this occurs, we take reasonable steps to ensure those providers maintain privacy protections consistent with Australian privacy requirements.

13. Your Rights

Subject to Australian law, you have the right to:

request access to your personal information
request correction of inaccurate information
withdraw marketing consent
make a privacy complaint
request further information regarding how your information is handled

14. Changes to this Privacy Policy

Root Cause Wellness may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Continued use of our website or services following publication of an updated Privacy Policy constitutes acceptance of those changes where permitted by law.

15. Contact Us

If you have questions regarding this Privacy Policy or wish to make a privacy enquiry, please contact:
Root Cause Wellness
Email: [email protected]
Website: www.rootcausewellness.au