Frequently Asked Questions

Root Cause Wellness exists to help people better understand themselves and their health.
We believe that knowledge empowers and understanding transforms. Rather than simply focusing on products or symptoms, our goal is to educate, support and empower individuals and families to make informed decisions about their wellbeing.

At Root Cause Wellness, education comes before products.
We believe the greatest gift we can give someone is understanding. Every consultation, article, podcast and resource is designed to help you better understand your body, recognise patterns and become more confident in your own health journey.
Our goal isn’t to create lifelong dependence—it’s to teach you until you need us less.

Homeopathy is a system of complementary medicine that has been practised for over 200 years.
Rather than focusing solely on a diagnosis, homeopathy considers the whole person. Two people with the same condition may receive different remedies because they experience illness differently.

Tissue salts are a branch of homeopathy based on twelve naturally occurring mineral salts traditionally associated with supporting normal cellular function.
They are commonly used as a gentle introduction to homeopathy and are often included in everyday wellness routines.

A diagnosis helps identify a condition, but it doesn’t always explain how that condition affects each individual.
At Root Cause Wellness, we look at the bigger picture, including your symptoms, emotions, lifestyle, health history and individual patterns. This helps us provide more personalised recommendations.

Every person is unique.
Questions about your sleep, energy, emotions, food preferences, stress levels and health history help us understand the bigger picture. These details often provide valuable insights that a diagnosis alone cannot.

Some remedies are suitable for common everyday situations, while others require a more individualised approach.

If you’re unsure which product is most appropriate, we recommend booking a consultation so we can better understand your unique health picture.

In many cases, yes.

However, this depends on your individual circumstances and the remedies involved. If you’re unsure, please contact us or book a consultation for personalised guidance.

Single remedies contain one homeopathic medicine selected for a specific purpose.

RCW blends combine carefully selected remedies and/or tissue salts designed to support common health concerns while remaining true to homeopathic principles.

These numbers and letters refer to the potency of a homeopathic remedy and how it has been prepared.

Different potencies are used for different purposes, and there is no “stronger is better” approach. The most appropriate potency depends on the individual and the situation.

Our Knowledge Centre will soon include a more detailed guide explaining homeopathic potencies.

A Homeochord combines several potencies of the same homeopathic remedy into one preparation.

Some practitioners use Homeochords to provide broader potency coverage and flexibility within a single prescription.

Most remedies are allowed to dissolve in the mouth or are taken as liquid drops according to the directions provided.

Where possible, avoid handling pillules with your fingers and follow the dosing instructions supplied with your product.

For best results, we generally recommend taking remedies away from food, drinks (other than water) and strong flavours where practical.

Your product instructions or practitioner will provide specific guidance.

Store remedies in a cool, dry place away from direct sunlight, strong odours and excessive heat.

Avoid storing them in cars or humid environments where possible.

Don’t worry.

Simply continue with your next scheduled dose unless your practitioner has advised otherwise.

There’s generally no need to double your next dose.

We’ll spend time getting to know you and your health story.

Rather than focusing only on symptoms, we’ll discuss your health history, lifestyle, emotional wellbeing, sleep, energy, medical history and goals to build a more complete understanding of your individual situation.

Yes.

Most consultations are available Australia-wide via secure video consultation, allowing you to access personalised care from the comfort of your home.

Where appropriate, yes.

If a consultation indicates that a personalised approach would be beneficial, we’ll provide recommendations based on your individual health picture.

Yes.

Root Cause Wellness does not advise clients to stop or alter prescribed medications without discussing this with their treating healthcare professional.

Our services are designed to complement—not replace—appropriate medical care.

Many people choose to use homeopathy during pregnancy and breastfeeding.

Because every situation is unique, we recommend booking a consultation for personalised guidance.

Many homeopathic remedies and tissue salts are commonly used for children.

Where possible, we recommend selecting age-appropriate products or booking a consultation for personalised recommendations.

Orders are generally dispatched within 1–3 business days.

Delivery times vary depending on your location and the shipping provider.

Please refer to our Shipping Policy for further information.

Our Refund & Returns Policy is designed in accordance with Australian Consumer Law.

If you experience an issue with your order, please contact us as soon as possible and we’ll work with you to achieve an appropriate resolution.

Yes.

We currently ship throughout Australia.

Any future international shipping options will be listed on our website.