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Shipping Policy

Root Cause Wellness Shipping Policy

Effective Date: 28/09/2023
Last Updated: 31/07/2026

Our Commitment

At Root Cause Wellness, we understand that when you place an order, you’re looking forward to receiving it as quickly and safely as possible.

Every order is prepared with care and attention before leaving our clinic. We aim to provide prompt dispatch, clear communication and reliable delivery while working with trusted shipping partners.

This Shipping Policy explains how orders are processed, dispatched and delivered, along with what to expect should delays or delivery issues occur.

1. Shipping Locations

Root Cause Wellness currently ships throughout Australia.

International shipping may be offered in the future. Any available international shipping destinations will be listed on our website at the time of purchase.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next available business day.

Specialised, practitioner-prescribed, or made-to-order remedies may require additional preparation time and can take up to 7 business days to create and ship.

During periods of high demand, promotional events or holiday periods, processing times may be slightly longer. If significant delays occur, we will make reasonable efforts to keep you informed.

3. Custom-Made Products

Some products, including practitioner-prescribed remedies, personalised formulations or custom-made preparations, may require additional preparation time.

Where this applies, estimated preparation times will be advised where reasonably possible.

4. Shipping Timeframes

Delivery timeframes vary depending on your location and the shipping service selected.

Once your order has been dispatched, delivery is managed by the shipping carrier and is outside the direct control of Root Cause Wellness.

Any delivery timeframes provided are estimates only and are not guaranteed.

5. Shipping Charges

Shipping costs are calculated at checkout based on your order and delivery location.

Any free shipping promotions will be clearly stated on our website at the time of purchase and may be subject to minimum order values or other conditions.

6. Tracking Your Order

Where tracking is available, a shipping confirmation email containing your tracking information will be sent once your order has been dispatched.

It is your responsibility to monitor tracking updates and ensure someone is available to receive the parcel where required.

7. Delivery Delays

While we aim for prompt dispatch, delivery delays may occasionally occur due to circumstances outside our control, including but not limited to:

  • weather events;
  • natural disasters;
  • public holidays;
  • carrier delays;
  • peak shipping periods;
  • industrial action;
  • customs processing (for international orders);
  • incorrect delivery information.

Root Cause Wellness is not responsible for delays caused by third-party shipping providers.

8. Incorrect Delivery Information

Please ensure your delivery address is complete and accurate before placing your order.

If an incorrect or incomplete address is provided:

  • delivery delays may occur;
  • additional shipping charges may apply;
  • returned parcels may incur re-delivery fees.

Root Cause Wellness is not responsible for parcels delivered to an address supplied incorrectly by the customer.

9. Lost or Missing Parcels

If your parcel appears to be delayed or missing, please contact us as soon as possible.

We will work with the shipping provider to assist in locating the parcel where reasonably possible.

Once a parcel has been accepted by the shipping carrier, investigations are subject to the carrier’s procedures and timeframes.

10. Damaged Parcels

If your parcel arrives damaged:

  • photograph the parcel and its contents before opening where possible;
  • retain all packaging;
  • contact Root Cause Wellness within 48 hours of delivery;
  • provide photographs and a description of the damage.

We will assess the situation and work with the shipping provider to determine an appropriate resolution.

11. Incorrect Items

If you receive an incorrect item or an item is missing from your order, please notify us within 7 days of delivery.

Where an error has occurred on our part, we will arrange an appropriate remedy, which may include replacement, refund or another suitable solution in accordance with Australian Consumer Law.

12. Authority to Leave

If you select or authorise “Authority to Leave” during the delivery process, you acknowledge that the parcel may be left unattended at the delivery address.

Root Cause Wellness is not responsible for loss, theft or damage occurring after the parcel has been delivered in accordance with your delivery instructions.

13. Risk and Ownership

Ownership of products passes to you once full payment has been received.

Risk in the goods passes to you upon delivery to the nominated delivery address or in accordance with the shipping carrier’s delivery confirmation.

14. Shipping of Temperature-Sensitive Products

Certain products may be sensitive to prolonged exposure to excessive heat or cold.

While Root Cause Wellness takes reasonable care when packaging products for dispatch, we cannot guarantee environmental conditions during transit once parcels have been collected by the shipping provider.

Customers are encouraged to retrieve delivered parcels as soon as practicable.

15. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

Where a consumer guarantee applies, Root Cause Wellness will meet its obligations under applicable legislation.

16. Changes to this Policy

Root Cause Wellness may update this Shipping Policy from time to time.
The most current version will always be published on our website.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Root Cause Wellness

Email: [email protected]
Website: www.rootcausewellness.au

Thank You

Thank you for choosing Root Cause Wellness.

We appreciate the trust you place in us and are committed to ensuring every order is prepared with care, packaged thoughtfully and dispatched as efficiently as possible. If you ever have questions about your order, our team is here to help.

Root-Cause Wellness

Astacia Stevens LCHE RSHom BAC

Homeopathy isn’t “alternative” — it’s a powerful, foundational tool every family deserves in their home.
At Root-Cause Wellness, every remedy, kit, and formula is created with intention, integrity, and deep respect for the families who use them — including my own.
You already know your family better than anyone.
My remedies are simply here to support your intuition, strengthen your confidence, and help you heal from the root.

Trust Centre

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© 2026 Root Cause Wellness. All rights reserved. This resource may be printed for personal use but may not be reproduced, distributed, adapted or used for commercial purposes without prior written permission from Root Cause Wellness.

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