Term & Conditions

Root Cause Wellness Terms & Conditions

Effective Date: 28/09/2023
Last Updated: 31/07/2026

Welcome

Thank you for visiting Root Cause Wellness.

Our mission is to help individuals and families better understand their health through education, complementary health services and carefully selected products designed to support overall wellbeing.

By accessing our website, purchasing products, booking consultations or using any of our services, you agree to these Terms and Conditions.

If you do not agree with these Terms, please discontinue use of our website and services.

1. About Root Cause Wellness

Root Cause Wellness (“RCW”, “we”, “our” or “us”) provides:

• Homeopathic products
• Tissue salts
• Wellness products
• Educational resources
• Consultations
• Online bookings
• Blogs
• Podcasts
• Videos
• Downloadable resources
• Workshops
• Memberships (future)
• Online courses (future)
• Other complementary health services.

2. Eligibility

By using this website you confirm that:

• you are at least 18 years of age; or
• you are the parent or legal guardian of a minor using our services;
• the information you provide is accurate and current;
• you have legal authority to enter into this agreement.

3. Nature of Our Services

Root Cause Wellness provides complementary health education and products.

Unless expressly stated otherwise, our products and services are not intended to diagnose, treat, cure or prevent disease and are not a substitute for emergency medical care or advice from an appropriately qualified healthcare professional.

Our consultations are intended to support informed decision-making and wellbeing, not to replace appropriate medical assessment where it is needed.

Where appropriate, we may recommend that you seek assessment from your GP, specialist, psychologist, midwife or other registered health professional.

4. Personal Responsibility

You acknowledge that:

• you are responsible for your own healthcare decisions;
• you will seek appropriate medical care for medical emergencies;
• you will disclose relevant health information accurately;
• you will follow product instructions provided;
• outcomes differ between individuals.

No outcome can be guaranteed.

5. Product Information

We make every reasonable effort to ensure information is accurate.

However:

• products may vary slightly;
• packaging may change;
• formulations may occasionally change;
• availability may change without notice.

Product photographs are for illustration purposes only.

6. Individual Responses

Every individual responds differently.

Because wellbeing is influenced by numerous factors including genetics, lifestyle, environment, nutrition, compliance and existing health conditions, Root Cause Wellness cannot guarantee any particular outcome.

Testimonials reflect individual experiences only.

They should not be interpreted as promises of future results.

7. Orders

All orders are subject to acceptance.
We reserve the right to:

• decline orders;
• cancel suspected fraudulent transactions;
• correct pricing errors;
• limit purchase quantities;
• discontinue products.

If payment has already been received, any applicable refund will be processed promptly.

8. Pricing

Prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice.

Obvious pricing errors may be corrected before dispatch.

9. Payment

Payments are processed securely using trusted third-party payment providers.
Root Cause Wellness does not store full credit card details.

10. Shipping

Shipping timeframes are estimates only.
Once parcels are handed to the shipping carrier, delays outside our control may occur.
Full details are contained in our Shipping Policy.

11. Refunds

Refunds are governed by:

• Australian Consumer Law; and
• our Refund Policy.

Nothing in these Terms excludes any consumer guarantees that cannot legally be excluded.

12. Consultations

Consultations are educational and complementary in nature.

Recommendations are based on the information you provide.

If information is inaccurate or incomplete, recommendations may not be appropriate.

Clients are responsible for advising us of:

• pregnancy
• breastfeeding
• medications
• allergies
• significant diagnoses
• recent hospitalisations
• changes to health status.

13. Missed Appointments

Consultation cancellation, rescheduling and no-show policies are outlined on our booking page.

Failure to attend may result in consultation fees being forfeited where permitted by law.

14. Website Content

All information published by Root Cause Wellness is intended for general educational purposes.

It should not be interpreted as personalised medical advice.

Information may change without notice.

15. Intellectual Property

Unless otherwise stated, all intellectual property remains the exclusive property of Root Cause Wellness.

This includes, but is not limited to:

• remedy formulations
• remedy combinations
• educational frameworks
• written articles
• consultation documents
• treatment protocols
• product descriptions
• affirmations
• videos
• podcasts
• graphics
• photographs
• branding
• logos
• downloadable resources
• worksheets
• course material
• presentations
• social media content
• website design
• software and databases.

You may not reproduce, distribute, modify, sell, republish, reverse engineer, commercially exploit or create derivative works from any Root Cause Wellness material without prior written permission.

Limited personal use for non-commercial purposes is permitted, provided all copyright notices remain intact.

16. User Conduct

You agree not to:

• misuse this website;
• interfere with website security;
• upload malicious software;
• attempt unauthorised access;
• impersonate another person;
• submit false information;
• infringe intellectual property rights;
• use our content for commercial purposes without permission.

We reserve the right to restrict access where these Terms are breached.

17. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the content, privacy practices or availability of third-party websites.

Accessing external websites is at your own risk.

18. Limitation of Liability

To the fullest extent permitted by law, Root Cause Wellness is not liable for indirect, incidental, consequential, special or exemplary loss or damage arising from your use of our website, products or services.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded under Australian Consumer Law.

Where liability cannot be excluded but can be limited, our liability is limited to the maximum extent permitted by law.

19. Indemnity

You agree to indemnify and hold harmless Root Cause Wellness, its owners, employees, contractors and representatives from claims, losses, liabilities, damages, costs and expenses arising from:

• your breach of these Terms;
• misuse of products;
• misuse of our educational material;
• false or misleading information supplied by you;
• unlawful use of our website.

This clause applies only to the extent permitted by law and does not affect any rights you may have under Australian Consumer Law.

20. Privacy

Your privacy is important to us.

Please refer to our Privacy Policy for information regarding the collection, storage and use of personal information.

21. Changes to These Terms

Root Cause Wellness may amend these Terms from time to time.

Updated Terms become effective when published on our website.

Continued use of our website or services constitutes acceptance of the revised Terms.

22. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Queensland and, where applicable, the Commonwealth of Australia.

23. Contact Us

Root Cause Wellness

Email: [email protected]
Website: www.rootcausewellness.au